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Returns Guarantee

Possible returns within 7 days

Pursuant to Article L121 -20 of the Consumer Code, as a consumer (person who enters an order with ALLTHEMUST.com acting outside the scope of his business, or profession) you have a period of seven ( 7) days to exercise your statutory right of withdrawal " without having to give reasons or pay penalties, except for return shipping costs."
In the case of an order for products, the time is counted from the receipt of goods. If within seven ( 7) days period expires on a Saturday, Sunday or a holiday or holiday, it is extended until the next business day.
To exercise your right of cancellation, you can contact our Customer Service allthemustshop@gmail.com or by phone at +33(0)

Terms Return of ALLTHEMUST 's products and exclusions

In case of non -compliance or exercise the right of withdrawal, you can return your products after receipt subject to the following conditions:
The products must be returned properly protected (if possible in their original packaging), in a resalable condition (not damaged or soiled by the customer), together with any possible accessory.
The product must not have been used to an extent beyond what is necessary to establish the nature, characteristics and functioning of the product. Thus, they should not be marked with prolonged use beyond the time necessary for their fitting, or their test. They must be in resalable condition, and suitable for a new market.
Can not be resumed, all parcels for which there is no evidence to identify the sender (name, address, order number).
Return costs are solely your responsibility.
The right of withdrawal gives rise to an exchange or a credit within thirty (30) days from the date on which you exercised that right.
Upon exercise of the right of withdrawal , the package will be sent to us at the following address :
1 rue Ernest Hebert- 75016 Paris -France

Terms of standard exchange or establisement of a to have

The return of all products or services ordered will result in a refund, an exchange or a credit equal to the total amount paid by the customer at time of purchase valid for 1 month. it is expressly agreed that only the products that can be resold are concerned by this policy. Customized products are not submitted to this policy and cannot be returned.